Last updated: March 2026
By accessing and using the Ukrainian Foods London website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this website.
The business operating as Ukrainian Foods London (contact details on this website) is the data controller for personal data collected through the site, in line with our Privacy Policy.
By placing an order or submitting the contact form, you confirm you have read and agree to the Privacy Policy and these Terms where applicable to your request.
Website development and technical implementation are provided by a third-party developer; day-to-day decisions about how customer data is used, retained, and secured in business operations remain the responsibility of the business (data controller).
The ordering website and related software may be supplied and maintained by an independent technical provider (e.g. TTMMs, ttmms.uk). That provider is not the seller of food, not a party to your contract of sale, and not responsible for order fulfilment, product quality, food safety, delivery, refunds, or your statutory rights as a consumer — those matters lie solely with Ukrainian Foods London (the trader).
To the fullest extent permitted by English law, neither the website developer nor hosting providers shall be liable for indirect or consequential loss, loss of profit, or business interruption arising from use of this website. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence where such exclusion is unlawful, or affects your statutory rights against the trader.
Permission is granted to temporarily access and use the materials on Ukrainian Foods London's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
When you place an order through our website, you are making an offer to purchase goods from us. We reserve the right to accept or decline your order for any reason, including but not limited to:
An order is only accepted when we send you an order confirmation email. Until that point, we reserve the right to cancel your order without liability.
All prices are displayed in British Pounds (GBP) and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed. If a pricing error is discovered, we will contact you to confirm the correct price or cancel the order at your option.
Prices include VAT where applicable. Delivery charges are calculated at checkout and are clearly displayed before you complete your order.
Payment must be made in full at the time of ordering. We accept payment through the methods specified on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.
If payment is declined or fails, your order will not be processed. We are not responsible for any fees charged by your bank or payment provider.
You may cancel your order by contacting us immediately. However, once we have begun preparing your order, cancellation may not be possible. If cancellation is possible, we will process a refund within 14 business days. We reserve the right to charge a cancellation fee if significant preparation work has already been completed.
We reserve the right to cancel any order at any time for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud. In such cases, we will provide a full refund if payment has been processed.
We currently deliver to addresses within London, United Kingdom. Free delivery is available for orders over £99. We reserve the right to refuse delivery to certain areas or addresses at our discretion.
For orders outside our standard delivery area, please contact us to discuss delivery options. Additional charges may apply.
We aim to deliver orders within the timeframes specified at checkout. Delivery times are estimates only and are not guaranteed. We are not liable for delays due to circumstances beyond our reasonable control, including but not limited to:
If you are not available to receive your order, we will attempt to contact you. If delivery cannot be completed, additional delivery charges may apply for re-delivery.
Risk of loss and title for products purchased from Ukrainian Foods London pass to you upon delivery to the carrier or upon collection if you choose pickup. You are responsible for inspecting products upon delivery and reporting any issues within 24 hours.
You are responsible for providing accurate delivery instructions. We are not liable for loss or damage resulting from incorrect, incomplete, or unclear delivery instructions. If delivery fails due to your error, additional charges may apply for re-delivery.
Due to the perishable nature of our food products and food safety regulations, all sales are final. We do not offer returns, exchanges, or refunds except as explicitly stated in this section.
If you receive a product that is defective, damaged, or not as described, you must contact us within 24 hours of delivery. We will investigate and, if the issue is confirmed, provide one of the following remedies at our discretion:
We may require photographic evidence of the defect or damage. Refunds will be processed within 14 business days using the original payment method.
We will not provide refunds for:
If you cancel your order before we begin preparation, you may be entitled to a full refund. However, if preparation has begun, cancellation may not be possible, and no refund will be provided.
We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, or other content on our website is accurate, complete, reliable, current, or error-free.
We provide allergen information on our website and product packaging. However, customers with severe allergies, food intolerances, or special dietary requirements should contact us directly before ordering. We cannot guarantee that our products are completely free from allergens due to shared preparation facilities, equipment, and ingredients.
IMPORTANT: If you have a severe allergy, you use our products at your own risk. We strongly recommend that you do not order products that contain or may contain your allergen, even if cross-contamination is possible.
To the fullest extent permitted by law, Ukrainian Foods London, its employees, agents, and suppliers shall not be liable for any allergic reactions, illness, injury, or death resulting from the consumption of our products, including but not limited to:
By placing an order, you acknowledge that you have read and understood the allergen information and accept full responsibility for any consequences of consuming our products.
Our products are prepared in accordance with UK food safety regulations. However, you are responsible for:
We are not liable for any illness or injury resulting from improper storage, handling, or preparation of our products.
To the fullest extent permitted by law, Ukrainian Foods London, its directors, officers, employees, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses resulting from:
Our total liability to you for all claims arising from or related to your use of our website or services shall not exceed the amount you paid to us in the 12 months preceding the claim, or £100, whichever is greater.
Nothing in these Terms excludes or limits our liability for:
We shall not be liable for any failure or delay in performance under these Terms which is due to force majeure, including but not limited to:
You agree to indemnify, defend, and hold harmless Ukrainian Foods London, its parent, subsidiaries, affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in any way connected with:
This indemnification obligation will survive the termination of these Terms and your use of our services.
All content on this website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, digital downloads, data compilations, software, and the compilation of all content on this site, is the property of Ukrainian Foods London or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.
You may not:
If you submit, post, or transmit any content through our website (including reviews, comments, or feedback), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or have the necessary rights to grant this license.
"Ukrainian Foods London," "Ukrainian Foods," and all related names, logos, product and service names, designs, and slogans are trademarks of Ukrainian Foods London or its affiliates or licensors. You must not use such marks without our prior written permission.
These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any disputes, claims, or proceedings arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating formal legal proceedings, we encourage you to contact us to attempt to resolve any dispute amicably. If a dispute cannot be resolved through direct communication, you may consider using alternative dispute resolution methods, such as mediation, before pursuing court action.
You agree that any disputes will be resolved on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. We will notify users of any material changes by:
Your continued use of the website and services after such changes constitutes your acceptance of the new terms. If you do not agree to the modified terms, you must stop using our website and services immediately.
It is your responsibility to review these Terms periodically for changes. Material changes will be effective immediately upon posting, unless otherwise stated.
You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use the website will cease immediately.
For catering orders, separate terms and conditions may apply. All catering orders require a written agreement or confirmation. Pricing, delivery terms, and cancellation policies for catering may differ from standard orders.
Catering orders may require a minimum order value and/or a deposit. Deposits are non-refundable unless we are unable to fulfill the order due to our fault.
Cancellation of catering orders must be made in writing. Cancellation fees may apply based on how far in advance the cancellation is made and the amount of preparation work already completed.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Ukrainian Foods London regarding your use of our website and services, and supersede all prior agreements and understandings, whether written or oral.
No waiver by Ukrainian Foods London of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Ukrainian Foods London to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If you have any questions about these Terms of Service, please contact us:
For legal inquiries, please include "Legal Inquiry" in your subject line.